ChefVault
HELP / SUPPORT

ChefVault Support

Updated August 12, 2026

ChefVault is the chef-side companion app for Holler. This page covers the current support path for recipes, prep workflow, certifications, sync, and Holler handoff.

1. Contact

Primary support contact for ChefVault:

Email hello@chefvault.app
Website chefvault.app/support.html
Scope ChefVault mobile app support only

ChefVault support covers recipe management, prep workflow, meal planning, shopping lists, ServSafe and ACF certification tracking, compliance notes, and chef-side Holler handoff.

Holler remains the point-of-sale, payment, and accounting system.

2. What to Include in a Support Request

When contacting support, include:

  • device type
  • iOS or Android version
  • ChefVault app version
  • whether you are signed in
  • whether an API endpoint is configured
  • the workflow you were using
  • what happened
  • what you expected
  • steps to reproduce

If available, also include:

  • the ChefVault feedback packet from More > Help & Feedback
  • screenshots
  • the date and time the issue occurred

3. Common Support Topics

3.1 Account and Sign-In

ChefVault account features require:

  • a reachable ChefVault API endpoint
  • a valid account session

If sign-in is unavailable:

  1. Open More > Preferences
  2. Confirm the ChefVault API endpoint is set correctly
  3. Retry sign-in from More > Account

3.2 Recipe Import

ChefVault currently supports:

  • recipe URL import
  • Paprika export import
  • recipe photo or screenshot import through Files

If a structured recipe import is unavailable, ChefVault may still create an editable draft that preserves the source URL or image so the recipe can be completed manually.

3.3 Certifications

ChefVault can track:

  • ServSafe renewal planning
  • ACF pathway progress
  • CEH entries
  • team records
  • compliance dates and notes

Account-backed certification backup requires:

  • a configured API endpoint
  • an authenticated ChefVault account

3.4 Holler Handoff

ChefVault prepares chef-side handoff packages for Holler.

ChefVault can:

  • draft handoff items
  • export handoff packages
  • submit handoffs through the API when configured

ChefVault does not replace Holler POS or accounting workflows.

4. Troubleshooting

4.1 API-Backed Features Unavailable

Check:

  1. More > Preferences
  2. Confirm the ChefVault API endpoint is saved correctly
  3. More > Account
  4. Confirm you are signed in if the feature requires authentication

4.2 Sync or Backup Issues

Open More > Backup & Sync and verify:

  • API configured: yes
  • account session present if needed
  • API health check succeeds

4.3 Notification Reminders Not Appearing

ChefVault uses notification permission only for certification reminders. Check:

  • notification permission is granted
  • reminders are enabled in Preferences
  • certification records contain real future dates

5. Release Status Note

Until the public App Store listing is live, some support steps may still depend on a staging or local API environment used for testing and release preparation.